Refund Policy

At 24x7ServerCare, we strive to deliver exceptional services that meet your expectations. This Refund Policy outlines the conditions under which refunds may be issued and how you can request them. By using our services, you agree to the terms of this policy.

1. Eligibility for Refund

Refunds are only applicable under the following circumstances:

  • If the service was not delivered as agreed due to an error or issue on our part.
  • If a cancellation request is made within the allowed time frame (see Section 2).
  • If the service was paid for but could not be delivered due to unforeseen circumstances on our side.
2. Cancellation and Refund Request

To be eligible for a refund, a cancellation request must be submitted within the following time frames:

  • One-Time Services: Within 7 days of purchase or before the service is initiated.
  • Subscription Services: Within 7 days of the first payment for a new subscription period.

Please contact us at [email protected] with your request and payment details.

3. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

  • Services that have been fully delivered or completed as per the agreed scope.
  • Custom solutions or services that require significant resource allocation.
  • Subscription payments for periods already utilized.
4. Refund Process

Once your refund request is approved, the refund will be processed as follows:

  • Payment Method: Refunds will be made to the original payment method used for the purchase.
  • Processing Time: Refunds may take 7–10 business days to reflect in your account, depending on your bank or payment provider.
5. Partial Refunds

In cases where only a portion of the service has been delivered, partial refunds may be issued based on the work completed and expenses incurred up to the cancellation date.

6. Changes or Modifications

If you request changes or modifications to a service already delivered, additional charges may apply, and refunds will not be provided for the original service.

7. Exceptional Circumstances

In rare cases, refunds may be issued at our sole discretion for circumstances not covered in this policy, such as technical issues or errors on our part.

8. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us:

PORTABILL BUSINESSAUTOMATIONS PRIVATE LIMITED
14/22 AB4) SUITE NO.156, HEILEY SPACES, 2 ND FLOOR , KC ARCADE, NEAR TV CENTRE, CSEZ P.O,KAKKANAD, ERNAKULAM-682037
Phone: +91 81119 14198
Email: [email protected]