Terms & Conditions

Welcome to 24x7ServerCare! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our services, you agree to these Terms and Conditions in full. If you do not agree with any part of these terms, please refrain from using our services.

1. Definitions
  • "Company" refers to PORTABILL BUSINESSAUTOMATIONS PRIVATE LIMITED.
  • "Services" refers to server monitoring, management, and related IT services provided by the Company.
  • "User" refers to any individual or entity using the Company's services.
2. Scope of Services

24x7ServerCare provides comprehensive server monitoring, maintenance, and security solutions. The scope of services depends on the chosen package and is outlined in the service agreement or subscription plan selected by the user.

3. User Responsibilities

As a user of our services, you agree to the following:

  • Provide accurate, complete, and up-to-date information when registering or subscribing to our services.
  • Ensure that you have the authority to use the systems and data provided for monitoring and management.
  • Not use our services for illegal or unauthorized activities.
  • Maintain the security and confidentiality of your account credentials.
4. Service Availability

We strive to provide uninterrupted services, but we cannot guarantee 100% uptime due to factors beyond our control, including third-party disruptions, hardware failures, or maintenance activities. We will notify users of planned downtime whenever possible.

5. Payment and Billing
  • All services are offered on a subscription or one-time payment basis, depending on the plan selected by the user.
  • Payments must be made on or before the due date. Failure to do so may result in suspension or termination of services.
  • All fees are non-refundable unless otherwise specified in a written agreement.
  • We reserve the right to update pricing with prior notice to users.
6. Cancellation and Refund Policy

Users can cancel their subscription at any time by contacting our support team at [email protected]. Refunds will only be provided in cases where the Company fails to deliver the agreed-upon services, subject to our review and approval.

7. Privacy Policy

Your privacy is important to us. We collect, use, and protect your personal data as outlined in our Privacy Policy. By using our services, you consent to the collection and use of information as described in the Privacy Policy.

8. Limitation of Liability

24x7ServerCare is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the fees paid by the user for the specific service that caused the issue.

9. Indemnification

You agree to indemnify and hold harmless 24x7ServerCare and its employees from any claims, damages, or losses arising from your misuse of our services or violation of these Terms and Conditions.

10. Intellectual Property

All content on our website, including text, graphics, and logos, is the property of 24x7ServerCare and is protected by copyright laws. Users may not use this content without prior written permission.

11. Termination

We reserve the right to suspend or terminate your account and access to services at any time without notice for violating these Terms and Conditions or engaging in prohibited activities.

12. Modifications to Terms

We may update these Terms and Conditions periodically. Users will be notified of significant changes via email or website notifications. Continued use of our services constitutes acceptance of the updated terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes will be resolved in the courts of Bengaluru, Karnataka.

14. Contact Information

If you have any questions about these Terms and Conditions, you can contact us:

PORTABILL BUSINESSAUTOMATIONS PRIVATE LIMITED
14/22 AB4) SUITE NO.156, HEILEY SPACES, 2 ND FLOOR , KC ARCADE, NEAR TV CENTRE, CSEZ P.O,KAKKANAD, ERNAKULAM-682037
Phone: +91 81119 14198
Email: [email protected]